The Shark Tank response has been absolutely overwhelming, and we're working day and night to fill everyone's orders. WE ARE CURRENTLY BACKORDERED 12 to 15 business days and doing our best to catch up. We appreciate your patience during this very busy time.
We've hired more ninjas and we anticipate returning to our normal turnaround times by the middle of November. Thank you for your continued support and understanding.
You have questions? Great, we have answers. Let’s get to it. And if you read all of this and still have questions, send ’em our way! There's a handy contact form on the lower right of your screen.
You lucky local, you! Your best bet is coming in to the store on 4782 Caughlin Parkway, Suite 503. We're all the way on the right if you're facing the Scolari's, kind of tucked behind the Wells Fargo, so keep looking! We love people, and we hope you'll come check things out and chat with us. You’ll also save money by coming to the store, because online prices include shipping.
If you don't have time to hang out, just call us at 775-499-5115 and we'll take your order right over the phone. Then we’ll prep it and have it all ready to go when you pick it up. Heck, we’ll even offer curbside service if that appeals to you. Just call us when you pull up, and we’ll run your meals out to you.
Ice Age Meals will ship to all 50 US states. Today, America. Tomorrow, the world.
All meals are shipped Monday through Wednesday. Anything shipped (ordered) after 12 pm PST on Wednesday will ship the following Monday. We know it’s hard to wait, but we promise – it’s worth it. If you're in Reno, Sacramento or the San Francisco area, we'll also ship Thursday for Friday delivery.
Shipping is fast and free on all orders of 14 meals or more. We don’t recommend ordering less than 14 meals at a time, but if you do, use this map.
We have four shipping zones in the US. Use this handy map to pinpoint your location and the subsequent shipping price tag. And in case you’re wondering, those price points are a reflection of the complexities of shipping frozen food.
You see, your meals are carefully packed in a Styrofoam cooler with dry ice to keep everything frozen. If the dry ice in your cooler hasn’t sublimated (ahem, changed from a solid to a gas), please wear gloves when you’re unpacking all your goodies. We recommend transferring your meals to the freezer immediately and saving the cooler for another use. Reduce, reuse, recycle, you know?
You bet. We have great shipping rates and can ship meals Next Day Air. If you absolutely cannot wait and Next Day Air has your name written all over it, contact us.
Totally. We get it, you’re a traveling professional and you need something great to eat on the road. Order today, and we’ll make sure your meals are waiting for you when you arrive.
About 95% of our meals will arrive within two days of shipping. In certain areas, shipping takes three days, but we add extra dry ice to your package to make sure that it's icy cold when they arrive. You’ll get tracking information when your meals leave our freezer so you can watch the progress of your delivery.
We have three box sizes. Our smallest box holds 14 meals, our medium box holds 24 meals, and our large box holds 48 meals. It’s better for you, for us, and for the planet to fill up a box when we ship it, so keep that in mind when you’re ordering.
You bet. Everyone loves examples, right? Remember, we ship meals Monday through Wednesday. If you don’t order by Wednesday at noon, your meals won’t ship until the following Monday. Onto some examples!
• If I live in Florida and order on Wednesday at 10 am, when will my meals arrive?
o You just made the week’s cut off, so your meals will be delivered on Friday.
• If I live in Minnesota and order my meals on Monday at 10 pm, when will my meals arrive?
o We'll ship your meals first thing on Tuesday, so you’ll be eating Ice Age by Thursday!
• If I live in Texas and order on Thursday at noon, when will my meals arrive?
o You missed the Wednesday cut off, so your meals will ship next Monday. You’ll have them the following Wednesday. If you still have questions about shipping and delivery times, contact us and we’ll help you out.
It's our goal to turn your order around ASAP, so there isn't much wiggle room if you've made a mistake during the ordering process. Please call us immediately at 775-499-5115 and we'll see what we can do. If you entered your address incorrectly, we can attempt to re-direct to the right address. Please note, there is a $20 re-direct charge if we can make it happen.
Details on the Meals
You bet. Ice Age Meals are frozen Paleo meals, and that means they're made without grains of any kind. That's true for all Ice Age Meals except our Lemon Pepper Chicken and Rice, which is helpfully labeled "Paleo + Rice" on the packaging. But across the board, all of our meals are free of gluten.
Lactose intolerant? Fear not. All Ice Age Meals are 100% free of dairy.
No way. That’s the beauty of frozen meals! The freezer is the preservative. All of our meats, with the exception of our fresh chicken, go from ten below to ten below within 24 hours. We thaw, cook, portion and re-freeze within 24 hours. We also make it our goal to use preservative-free ingredients.
Yes. We use kosher salt in our meals, and coconut aminos in the Fajita Pie. We don’t use an excess of sodium – our meals are naturally flavorful. We use just enough to make the food tasty and invoke what we call “Cave Crave,” which is your instinct to dive in for another bite.
Our meals are currently at a lab undergoing testing for full nutritional facts, including sodium levels. We're expecting to share that information on our website November 1.
Each meal is four blocks according to the Zone diet, and they’re around 500 calories apiece. Portion size will vary depending on your body composition and activity level – we’ll leave that to you to figure out. Our meals weigh between 16 and 18 ounces each. And just for comparison’s sake – the average frozen meal at the grocery store is about 9 ounces and waaaaay more calories thanks to refined carbs and cheap fats.
We’re advocates of eating any meal at any meal. It keeps you nutritionally on track when you lose the labels, you know? But if you like everything in its place, we have two options that qualify as breakfast and the rest would be considered either lunch or dinner.
Each meal has the macronutrient breakdown listed on the package. You’ll also find them on our website and brochure if you’re shopping before buying. The majority of our meals are balanced to the Zone diet – 40% carbs, 30% protein, 30% fat. A complete nutritional breakdown of our meals is in the works, so stay tuned.
The beauty of frozen meals? Longevity! If you’re tossing Ice Age Meals into your home freezer, they can hang out in there three months, no problem. We do recommend deep freezers, where your Ice Age Meals will keep six to twelve months. Try one, and you won’t have to worry about how long they’ll last in your freezer – just making sure you never run out.
Hey, good catch. We use yams and sweets interchangeably according to availability. Whatever is the freshest, that’s what we use. Blame the farmers.
We have an endless line of meals in development, so stay tuned! We hope to begin changing up our meal offerings every quarter by the start of 2017.
Nope. Our team of Culinary Ninjas prepares our meals in small batches, but our recipes are dialed in. You can check ingredients for every meal before you buy - we list ingredients here on the website on individual meal pages and on meal packaging too. Unfortunately, we just can't accommodate requests for substitutions or deletions to what goes into your meals.
Don't worry, this part is a breeze. We recommend thawing your meal overnight in the fridge before reheating, but you can reheat straight from frozen as well.
You have a few options. In the microwave, heat your meal on high for 6 to 8 minutes. At the halfway mark, remove the plastic wrap and poke the center of your meal with a fork a few times. In the oven, leave the plastic film on top and place meal on a sheet pan. Bake in preheated 375º oven for 30 minutes or until hot in the center. Whichever way you reheat, allow your meal to rest for two minutes before enjoying.
Reheating instructions are included with every meal, so don't worry about memorizing this.
Due to the nature of the business, meals that have been received cannot be returned. We rarely hear from people who don't enjoy our meals, so we hope you'll give them a try.
If you’re concerned, dump everything into an oven or microwave-safe dish and reheat it that way. It’ll taste great either way. We even have an old tutorial, “Cold to Gold in Ten Minutes or Less,” that shows you how to heat these babies up with no microwave or oven at all. Watch and learn.
Trouble Shooting & Miscellaneous
Oh no! Don't worry, we'll make it right. Contact firstname.lastname@example.org and let's get this sorted out.
Always err on the side of safety when it comes to food. Remember the beauty of the frozen meal? Longevity! If your meal was frozen, it’s going to take two days to defrost in the fridge anyway. If you’re pushing four days, well, you be the judge. Keep your meals in the freezer until you’re ready to eat, and if they’re defrosting in the fridge, don’t forget about them.
You bet. If you’re looking to order more than 100 meals, please contact us and we’ll work with you for the best deal. We get shipping discounts at 100 pounds, and we’re happy to pass along savings.
Nope. But anything under 14 meals means you’ll have to pay for shipping. We do our best to fill every box, and we recommend giving it a go with a varied selection of meals. You’ll be back for more before you know it.
Oh yeah, we can make that happen. Check out our corporate wellness program, just the ticket for businesses looking for something to increase productivity, save money over the long term, and help employees become healthier and happier. We also have a sweet sampler program tailor-made for gyms. If these options aren’t quite right, contact us and we’ll do whatever we can to make it work for you.
We love sponsorships! But here’s the thing – we like wearing the pants in those kinds of relationships. That means we do the initiating, so please don’t send us head shots or bios or anything at all. Your best bet is to start an online relationship with Ice Age Meals through social media – like us, tag us, share us, all that good stuff. We’ll notice, and if we like what we see, we’ll be in touch.